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Guest Post by Cindy Whittaker

@CCWhitaker on Twitter

Hi Carrie! I just had to share what your motivational magic is doing out here!  I haven’t met you or been to any or your programs (soon I promise) or even bought anything from you. But because you are generous enough to share your enthusiasm, excitement, and knowledge on Twitter for free, you are helping people who otherwise might not even have heard of you.

I’ve been reading your chit chats and advice and now your voice is in my head even away from the computer. So much so that the other day I stopped by my house to pick up my mail (I’m house sitting) and heard you say, “just do it!” I have graffiti on the side of my garage that I’ve been procrastinating about taking care of because:

#1 I’d have to go in and get my painting clothes on

#2 go find the paint, make sure it’s okay

#3 make sure I have brushes and oh probably need to buy a new one

#4 hmmm, should I get an extension stick for the places I might not be able to reach? and

#5 I’m just sooo busy with other things I should wait until I have some free time.

WELL your voice made me pull up to my house, grab my mail, jump out of the car (in skirt and high heels mind you), open the garage, crawl under the garage sale stuff waiting to be set up and sold (another story), grab a bucket of paint, a nearby paintbrush that was just fine, crawl back under the stuff, out to the garage and PAINT! I covered up all the graffitti in my high heels and skirt and was SO happy and relieved when I drove away.  NO paint spills and it took 1/2 hour at the most! The city had just notified everyone that they were going to send letters to request people take care of their graffitti or they’d come around and do it for them and fine them for the trouble.

So thanks to YOU I took care of my problem before even getting a letter!  In high heels and skirt to boot!  THANK YOU for sharing your kindness, enthusiasm, joy and knowledge… thank you for what you do!

(PS:  The next thing I did was take a day off of work… but don’t tell anyone because I called in sick… and got my taxes in order… I’m behind to 2006 so you tell me if you aren’t making a difference in my life!

<NOTE FROM CARRIE – THANKS CINDY!! Wow, honored and humbled! Didn’t that just FUEL you to TAKE MORE ACTION?? I am SO PROUD!>

12 Steps to Identifying Your Next Biggest Payoff Project

By Milana Leshinsky

Ideas are everywhere!

They’re coming to you from books, CDs, seminars, interviews, mastermind groups, and your coach.
The only thing you can do is learn to manage your ideas effectively.

So, how do I decide which idea or project is most viable for me? Today I will share with you my personal project selection criteria. I hope you find it useful!

1. What kind of return on investment can you expect?
I’d have to invest time and money into any project I decide to work on. I want to know that it’s going to be all worth it at the end.

2. How quickly can you get it off the ground?
Unless it’s a project with a huge return on investment, I don’t want to spend too much time on it. My book, for example, took me over 2 years to write and it’s finally coming out in a few weeks. It started out as a collection of articles and newsletters. I then hired a ghostwriter–a former New York Times reporter–to assemble and edit it. (Biggest mistake, by the way! He “stripped” my book of my voice, and I had to spend another six months putting my voice back into it!) The time investment, however, was worth it here because it’s a high payoff project that will last me for many years. For the most part, many of my successful projects take up to 30 days to develop or put into place. Sometimes I invest a day into a project that generates as much revenue as my one-year salary before I quit my job (HINT: a joint venture!).

3. Does it have any leverage and re-purposing?

“Get the most out of what you’ve got” — great motto I learned the hard way, when I was still designing full-blown web sites for $200-$300. I like to feel productive. Any time I can say that I am “killing two birds with one stone” is a sign of a great project for me!

4. Do you have or can you develop a “back-end” product for it?
This is a big point–pay attention! Many times I come up with an idea, which is a “bright shiny object.” It looks great, it sounds interesting, but it’s a stand-alone product. In other words, I don’t have anything else to sell to the same group of people.

Getting buyers takes a lot of effort, so if they buy one product, I want to be able to offer them something else. (That’s why you always hear the words “product funnel” in marketing.) Unless you have or can find a way to develop a second product or program, it might make sense to drop this project altogether.

5. What kind of resources do you need to make it happen (people, research, tools)?

Sometimes I find that I need to partner with someone else to work on a project effectively. Or perhaps I need to invest time into further research, or money into new software or equipment. I will only do this if I know the project will bring significant results to my market and my business. Trivial products bring trivial rewards.

6. Is it going to solve a big problem?
Creating a product or program that is too narrow-focused, or that solves a very general problem is not best use of your time. Not only will you not generate any revenue with it, but you will also waste valuable time and energy you could’ve put into a more important and valuable project.

7. Will it generate revenue for your customers?
This may not necessarily apply to life coaches, but it is a key point for business, executive and career coaches! Any time you can create something that will generate revenue not just for you, but also for your clients and customers, it is a winning project. In other words, create something that your customers can use to increase their in/come.

8. What is the potential size of the customer base and can you easily reach them?
I always want to know that there is a sizable audience waiting for my product or program, and that I’ll be able to quickly and easily reach them. It doesn’t have to be your own database, you can form strategic alliances with companies who already have a mailing list of the people you’re trying to reach. Many times companies want to offer something to their customer database, but don’t know how or don’t want to actually develop it.

9. Can it take off and function on its own once you launch it?
I come up with new projects all the time, so I need to know that I don’t have to “babysit” any specific product. If it fits in my “funnel” then it will automatically be promoted through my other products and services. Or, I could set up a pay-per-click ad on Google and generate traffic to it that way. Either way I want my products to become self-marketed after the initial launch.

10. How congruent is it with your overall message?
A project must fit into my message. For example, “The Apprentice” is fun to watch on TV, but it would be incongruent for me to develop a product on how to become Donald Trump’s next apprentice.

Grueling work hours, being on standby 24 hours a day, and hearing Donald Trump issue commands is not my idea of a great lifestyle. It might be someone else’s though :)

11. Are you passionate enough about it to create a compelling marketing campaign?
Creating a product and not taking the time to create an effective marketing strategy simply doesn’t make sense. I always plan the marketing before I develop my products. Many times I’ll even create a web site before I start working on the project itself. If I am stuck and don’t feel inspired to create the web site, I may cancel the project completely.

12. Will it help you accomplish your long-term goals faster?

I have some very specific goals for the next 12 months. If a project will not bring me closer to my goals, it will become a major distraction and sabotage my success. Of course, sometimes a project comes along that doesn’t fit these criteria, but feels like I can’t let it go. I sit down and analyze why I am so excited about it and decide how to proceed next.

So there you have it!

Do you have your own list of criteria for choosing the right project?

Take a look at all you’ve got on your plate right now and ask yourself these questions:

  • Where is the highest payoff?
  • Which project is going to take the least amount of time and bring the most revenue into my business?
  • What am I most excited about right now?
  • What are my 12-month goals?

Many entrepreneurs tend to go into different directions, while the best thing is to choose your “biggest payoff project” and focus on it until you make it happen!

Milana Leshinsky is the author of “Coaching Millions” and the creator of “The Bliss Factor: Do Less, Make More, and Turn Your Natural Ability Into a Million-Dollar Business.” Register now for a complimentary call with Milana and Carrie!

Please Do Not Insult the Customer

I have to vent a little today! (I’m allowed about once a year, ha!)

Many of you know that last  summer, I went to NYC for a complete makeover, head to toe. I had my hair styled, my makeup done and a wardrobe overhaul.

322434608_8c3e13f60c_mAs a result, I spent a significant amount at the department store where the personal shopper and I spent our time … and I was excited to get a  ‘thank you’ card from them this week.

Then, I opened it.

They sent me a $25 gift certificate good for anything in the store as a measure of thanks for my patronage this year.

$25

Ummm, well – not only is this a mid-to-upscale store (translation $25 doesn’t go very far) – but compared to the amount I ‘invested’ with them earlier this year … that amount was a joke.

I was not thankful. I was offended.

Especially since they had JUST mailed me their catalog a week before that had likely cost about $45 each to produce.

$25 – wow.

Now…I should perhaps be thankful they thought to reward the customer at all. However, it occurs to me that the gift wasn’t proportionate to the expense I made, NOR their pricing. So -  to me, it was just a token. A meaningless gesture.

I vowed then and there … to NEVER insult my customers, clients or friends with a ‘token’ discount, gift or otherwise.

If I offer a sale – it’s going to be a SALE.  If I send you a gift, it’s going to be MEANINGFUL and useful and NOT an insult.

So – while I appreciate that they are doing SOMETHING right by contacting the customer and saying ‘thanks’ – there is so much they could do better.

Redemption rates show that most customers will NOT take advantage of that offer anyway – so you might as well make a SPLASH and make it meaningful for those who will. Right?

How does this apply to your business?

  • When someone gives you a referral, do they feel rewarded appropriately?
  • When someone has an appointment, hosts a class or does a show for you – is their gift proportionate to their effort & gesture?
  • Is their ‘gift with purchase’ adequate?
  • Is your end-of-the-year thank you gift a compliment or an insult?

I have made a decision to reevaluate all those programs I personally have in place. I’m asking that as you wrap up your year, that you put your customer’s shoes on…see it from her (or his) view and say, do I feel BETTER after receiving this? Or worse?

Customers who feel appreciated not only return time after time to do more business with you (with a smile) but they also tell their friends! Appropriate appreciation can be a POWERFUL tool!

I look forward to seeing how you incorporate that into your business model from here on out!

Women Owned Business in the United States

Did you know that many of the businesses owned in the United States are owned by women?

  • 10.1 million firms are owned by women (50% or more), employing more than 13 million people, and generating $1.9 trillion in sales as of 2008.
  • Three quarters of all women-owned businesses are majority owned by women (51% or more), for a total of 7.2 million firms, employing 7.3 million people, and generating $1.1 trillion in sales.
  • Women-owned firms (50% or more) account for 40% of all privately held firms.

Businesses Owned by Women of Color

  • 1.9 million firms are majority-owned (51% or more) by women of color in the U.S.
  • These firms employ 1.2 million people and generate $165 billion in revenues annually.
  • Between 2002 and 2008, these firms grew faster than all privately held firms.

Million Dollar Businesses

  • One in five firms with revenue of $1 million or more is woman-owned.
  • 3% of all women-owned firms have revenues of $1 million or more compared with 6% of men-owned firms.

Statistics from the Center for Women’s Business Research.

Visit www.womensbusinessresearch.org for more information on women owned businesses in the United States.