Customer Service is a Priority
In any business whether online or brick and mortar, customer service is important. Actually it’s more than important, it is a priority.
Let’s face it without customers or clients our business will not succeed. The service we provide to our customers/clients should be impeccable from the moment they see you or hear your voice. Nothing is more annoying than hearing a receptionist or assistant with a voice that lacks enthusiasm or professionalism. When considering your customer service, it must be evaluated from all angles of your business.
You may provide the best service or have the best product but if everyone on your team is not on the same page it will not be reflected. If you have a brick and mortar business, it is important to have your employees understand the importance of a positive attitude. The attitude can be heard in the voice as well; therefore a smile should be heard in the voice.
With an online business, the attitude is still important. The assistant should have a pleasant voice as well as a manner of approaching prospective clients and existing clients. Everything should be of utmost professionalism. It shouldn’t matter where you work or where your business is located, professionalism is reflected through customer service.
To be competitive in the business world and continue to have a successful business, the number one priority should be to improve customer service. Besides the quality of the product or service, customer service will set you apart amongst the rest.
Now is the time to evaluate your business, your staff and determine if a lesson in customer service is needed. Too often we can get complacent in our business and neglect the simple yet most important aspect of our business which is customer service. Make the changes today that will affect your business tomorrow, don’t wait.
Very timely blog! Thanks for the great reminder of what it is to be a humble servant to the client. I have a short little story. The other day a customer was actually using their own glass to get their beverage from our machine. My attendant dashed over to intercept the huge theft from transpiring. Luckily I got there in time. I explained to my attendant that the lady just spent 70 bucks and I’d rather her steal my soda then Starbucks! The soda cost me 17 cents at the most. Pick your battle with your customers just make sure they stay your customers!!!
Thanks for the great article Carrie.