Customer Service is Key
This may strike a cord, but extremely important to keep in mind. Whether you have an online or offline business, how business friendly are you?
What do I mean by this question? In any business it is important to make it possible for your clients and prospective clients to contact you. If they have questions or concerns, do they simply get a recording or do they reach a ‘live’ person?Nothing is more aggravating then reaching a recording that doesn’t guide the person to an answer or a ‘live’ person. Unfortunately many large companies follow this practice and they are then left with disgruntled folks. This is not what we want in our businesses, so let’s make it easy for folks to contact you or find answers to questions they may encounter.
Do you sell products or services? If so, you want to be sure that your prospective client or customer is lead through a process that will be completely understood. Make the transaction one that is smooth for the customer. Do you accept all forms of payment? Please make this clear as well. As you may or may not know I recently experienced a sad situation where a particular credit card was not accepted and neither were personal checks. Be sure to make the transaction process one that is completely explained in order to have happy and satisfied customers.
Remember, happy clients or customers will lead to positive referrals, which are always welcome in any business. Customer service is essential in any and all businesses…are you providing the best you can to your clients?
bohzo (Hello) Barefoot executive
I had to come visit you because of your name. You have a name like a Native American. I was going to call one of my children “The barefoor executive” but the smarter half of me claimed “Tiffany” how boring.
I read your blog about being customer service friendly. My tribe is in the casino business that I highly disapprove of because of what it does to people.
I wish you a GREAT day! I think I will come back and read more of what you have to say. You sound smarter than me so I might learn something that I can take back to my tribe.
Bodewadmi
Carrie, this is the first time I have visited your blog. Very nice, clean and functional. I like it. Gonna have to go back and rework mine a little now. Excellent blog post. It is so annoying to have a problem or question and end up pressing a gazillion numbers to get to customer service or yet another recorded message! It also annoys me to to be routed to another country and try to get my point across to someone who has no grasp of the English language and I have no grasp of theirs. Makes communication nearly impossible. It is enough to make me take my business elsewhere.
Absolutely loving the Boss group! Studying under you is ab-fab! You have challenged me and taken me out of the comfort zone I have grown way to accustomed to. Thank you. I don’t think life will ever be the same!
Huge Hug!
Celene Harrelson, The Happypreneur!